UKCISCO.com » IT Certifications and Training » CCNA » Voice

Would you like us to send you information on the current CCNA certification and be informed of any future updates and retirements?

CCNA - Voice


Exam 640-461 ICOMM, revised version 2016

CCNA Course Enrolment

Why not give the CCNA a Go!

Create your Cisco training account.




What is the CCNA - Voice?

What is the CCNA - Voice?

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions and that you have the knowledge to be responsible for administering voice networks.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

As a prerequisite to take this course you need to already have a CCNA - Routing and Switching Certification OR CCENT Certification.

The CCNA - Voice consists of one exam, the 640-461 ICOMM. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course. The exam is made up from the following modules:

  • Module 1 - Describe the Characteristics of a Cisco Unified Communications Solution
  • Module 2 - Provision End Users and Associated Devices
  • Module 3 - Configure Voice Messaging and Presence
  • Module 4 - Maintain Cisco Unified Communications System
  • Module 5 - Provide End User Support

More information on the CCNA and its exam syllabus
Six Reasons to Gain a Cisco Certification.

Six Reasons to Gain a Cisco Certification

In 2016, Cisco completed a study targeted at understanding the value of Cisco certification for employers of Cisco certified professionals. Designed to measure employer perceptions about employees with Cisco certifications, the study specifically focused on how employers measure the value of Cisco certified individuals in their business. Three-quarters of 200 network managers surveyed concurred that their Cisco certified employees are more knowledgeable and more valuable than their noncertified employees. Here are six employee performance metrics that were considered as part of the study:

  • Speed in completing network-related IT projects - A majority of network managers in the survey indicated that Cisco certified employees complete network-related IT projects more quickly than noncertified employees.
  • Speed in resolving technical problems - Cisco certified employees were found to be much quicker at resolving technical problems.
  • Quickness in coming up to speed during onboarding - A high percentage (78 percent) of network managers in the survey rated their Cisco certified staff as coming up to speed faster than noncertified employees.
  • Effectiveness in completing network-related IT projects - The network managers in the survey viewed Cisco certified employees as completing network-related projects more successfully.
  • Effectiveness in resolving technical problems - The network managers in the survey confirmed that their Cisco certified employees resolve technical problems more effectively.
  • Employee performance metrics overall - Networking managers attributed, at the least, a 37 percent average improvement rating for these performance metrics from Cisco certified employees.
Jobs and Career Opportunities with the CCNA.

Jobs and Career Opportunities with the CCNA

Within the UK, the average salary of a CCNA certified professional is £40,000pa. The average salary for an CCNA graduate is estimated to be £27,500pa. After graduation, you can find work such as a Network Engineer or a Support Engineer with relative ease. Below are examples of the starting range of career opportunities offered to CCNA Technicians:

  • Network Support
  • Network Engineer
  • Network Consultant
  • Support Analyst
  • Support Engineer
CCNA Jobs Search near you
CCNA career online information
cisco A+ career online information
or Free phone 0800 622 69 69 and see how we can explore and map your IT career together.

Why Use Our Training?

Why Use Our Training?

We want to ensure you get the best training experience for the best price. Our state of the art and modern classes ensures you get the best, fun learning experience while finishing your certification in the shortest amount of time possible. While working through your Cisco Certification course we offer 24 hour support 7 days a week and incase you get really stuck you can call your lecturers for an 1on1 chat whenever you need.

Working with the JobcentrePlus and our Recruitment Partners across the UK, we will work with you to ensure that you can find work in IT (and not in any job) through job interviews and guarantee you applications. If you have no qualification or background in IT, we will provide you with the necessary training for the experience required - We aim to get your foot in the door. For existing Cisco Certified professionals, we can upgrade your qualifications and improve your career prospects. Do not allow your lack of experience or self-confidence deny you from a career in I.T - it is a lot easier (and enjoyable too) than most people think, once you learn the basics.

CCNA course registration
Sign up for free Cisco CCNA Training modules ('s Promotional Offer) Limited promotion. Gain access to our full Cisco course library for 10 days.
CCNA career online information
Cisco CCNA career online information
or Free phone 0800 622 69 69 for our Support Line.

Is a Cisco Certification right for you?

 

Will it take you to the IT career that you'd like to explore? If you are unsure or have a drop of doubt, we highly recommend that you experience our trial courses and assessments to get an accurate insight into Cisco. This is the perfect starting point to see which courses are best for you!

Is a Cisco Certification right for you? Sign up below to find out.

 

Full name

Email address

Contact number

The right ingredients for your training is crucial for your chances to get certified and employment success.

The right ingredients for your training is crucial for your chances to get certified and employment success.

 

All methods of Cisco training are available - Classroom, Global Online, mobiles, nights and on the move. Certification exams can be taken all over the UK.

Your future performance, interviews, decisions and abilities will be largely affected by your training experience. Should you upgrade the Memory or Processor? What's the difference between a hub, a router and a switch? Where is the system repair disc and when exactly do you need it?

 

If you are already familiar with Cisco certifications, you probably have a good feel for the answers already. The unique training offered directly from us will ensure that you get the full comprehensive training, the right lecturers, labs and equipment and have everything you need at your disposal to get certified and create a career from your new profession.

 

All methods of Cisco training are available - Classroom, Global Online, mobiles, nights and on the move. Certification exams can be taken all over the UK.

We have helped hundreds of students to reach their goal, obtaining jobs and certifications and an immense understanding of IT that some had thought unattainable. Do not allow your lack of experience or self-confidence deny you from a career in IT - it is a lot easier (and enjoyable too) than most people think.

Upon passing your training and Cisco exam you will become Cisco Certified. A Cisco Certification is globally recognised within the professional IT industries and communities.

 

Your career path would already be planned after Step 1 but before Step 2. Depending on your career goal, we can work with you to ensure that you will find work in IT (and not in any job) through job interviews and guarantee applications.

 

We have helped hundreds of students to reach their goal, obtaining jobs and certifications and an immense understanding of IT that some had thought unattainable. Do not allow your lack of experience or self-confidence deny you from a career in IT - it is a lot easier (and enjoyable too) than most people think.

 

We know where to plot you on the IT career map and how to set your foot in the door.